Shop

Submit a Ticket

Kaskade 

How to Know if Your Kaskade Order Was Successful

How to Fix a Wrong Shipping Address on Your Kaskade Order

How to Cancel or Change Kaskade Orders

Reasons Why Your Kaskade Order May Be Canceled

Which Payment Methods are Accepted by Kaskade

Why You Might See Multiple Charges from Kaskade

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

TRACKING ORDERS, PAYMENTS & RECEIPTS

When Will My Kaskade Order Ship?

How to Track Your Kaskade Order

Does Kaskade Offer Expedited Shipping?

What to Do If Your Kaskade Order Arrives in Multiple Shipments

Does Kaskade Ship Internationally?

Which Shipping Carrier Will Deliver my Kaskade Order?

What Happens if your Kaskade Package is Returned to Sender?

SHIPPING TIMES, CARRIERS & DELIVERY INFO

What is Kaskade's Return Policy?

Damaged or Defective Items

Start a Kaskade Return

KASKADE RETURN POLICY & PORTAL

How to Use a Gift Card On Kaskade

How to Apply a Discount or Promo Code on your Kaskade Order

Troubleshooting Gift Cards & Discount Codes for Kaskade

GIFT CARDS, PROMO CODES & DISCOUNTS

How to Wash & Care for Kaskade Merch

HOW TO WASH & CARE FOR KASKADE MERCH

Privacy Policy

PRIVACY POLICY

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Learn how to track your order, get payment confirmations, and view receipts.

Find out how long shipping takes, who delivers your package, and what to expect during delivery.

We want you to be happy with your order. If you’re not satisfied, we’ll help you with a return.

Get help with gift cards, apply discount codes, and troubleshoot promo issues.

Tips for washing your new merch to keep them in great condition.

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.

All articles